Computer Network Support,Richmond Hill,York,Toronto,GTA, Microsoft Small Business Specialist
At WaveAge Networks, this is how we see IT Support.
Your challenge is to keep that ever-growing fleet of desktops fully patched and accurately accounted for - without the headaches associated with this mind-numbing task.
Our solution is to make this easy for you by taking full and complete responsibility for patching, asset management, and software deployment, so all you'll have to do is figure out what to do with all the extra paid vacation time your CEO just gave you. As a Managed Service Provider (MSP), we have four simple goals:
1. Deliver 24/7 enterprise level IT support with passion and enthusiasm.
2. Use our Network Operations Center (NOC) to fully leverage our people and technology.
3. Provide our customers with value and peace of mind.
4. Never pass the buck.
Our service delivery model is based upon being proactive, not reactive.
By monitoring all your critical network elements 24 hours a day, we can react quickly when pre-defined performance thresholds have been exceeded and thereby avoid costly downtime in most cases. With WaveAge Networks suite of Managed Services, you can choose the package that best suits your needs. Our flat monthly fee subscription model makes your IT expenditures predictable and controlled. Our solutions are available 24x7 through both remote and on-site support; offering a full range of network and security solutions for small to mid-sized businesses. WaveAge Networks Systems Managed Services give you peace of mind, one point of contact, and one point of accountability for all your IT needs.
Our secret lies in how we do IT differently.
Unlike most IT Service company's, WaveAge Networks is not in the business of billing hours and making the client pay for us to learn. Our proactive service and flat fee model ensures that all the risks associated with problem resolution fall on our shoulders and not yours. We achieve this by leveraging our NOC, our team of specialists, leading edge technology, and highly refined processes for systems management. All of our Managed Services are backed by a clearly defined Service Level Agreement, and we provide ongoing reporting so you know exactly what you are getting for you money.