POSITION FUNCTIONS:

• Perform network installations, upgrade migrations and infrastructure maintenance on exiting projects and

be able to trouble shoot issues in fast past environment

• Perform complex installations, moves, adds, changes and disposals of computer server and network

equipment

• Perform troubleshooting to determine and resolve the root cause of many hardware or system software

malfunctions at the desktop and server level

• Perform warranty and non-warranty repairs to server and networking equipment

• Assist other technicians in resolving hardware and software issues

• Outsourcing to clients a possibility

• Be available for regular work assignments during evenings and weekends or out of town

• Part of the afterhours on-call rotation

• Be able to create and maintain Standard Operation Procedures and Infrastructure Documentation as

required.

POSITION REQUIREMENTS:

• College or University education in Electronics or Computer Science

• MCSA and CCNA certifications

• Proven ability to perform server and NOS installations in a production environment. Over eight years of

related job experience or equivalent

• Vendor hardware certifications (HP/Compaq, IBM)

• Must have a valid driver’s license, vehicle and insurance

• Superior written and verbal communication skills

• A sense of urgency to complete tasks and assignments

• Strong ability to diffuse tense customer situations and project a positive, confident outlook

• Ability to transfer knowledge and experiences to other technicians

• High level of integrity and honesty

• Ability to take direction and follow practices and procedures consistently and accurately

• Ability to develop and implement best practices

• Superior time management skills

• Ability to work independently as well as in a team environment

• Must be able to lift a minimum of 40lbs. on a regular basis

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